At Binge Cart, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect the personal data of our users and visitors. By using our website, you agree to the terms outlined in this policy.
Who We Are
Our website address is: www.bingecart.com.
Binge Cart is owned and operated by Alfred Trading Co., a company focused on facilitating ecommerce between China and African Countries.
For privacy concerns or inquiries, you can reach us at:
Email: support@bingecart.com
Physical Address: Lusaka, Zambia
What Personal Data We Collect and Why We Collect It
We collect a variety of personal data to provide and improve our services. This includes:
- Contact information: Name, email address, and phone number for user registration, support inquiries, and order processing.
- Transaction data: Information related to purchases, such as billing and shipping addresses, and payment details.
- Technical data: Information about user activity on our site, including IP addresses, browser type, and cookies.
The personal data collected helps us provide customer support, process orders, improve user experience, and comply with legal obligations.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection. If you upload an avatar, a hash from your email may be sent to the Gravatar service to display your profile image.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images on the website.
Contact Forms
When users submit information via our contact form, we collect their name, email address, and the content of their message. We retain contact form submissions for 6 months for customer service purposes, but we do not use this information for marketing without user consent.
Cookies
We use cookies to help enhance user experience and for essential functions of the website, such as storing your login status and shopping cart items. Cookies may also be used for analytics purposes.
Examples of cookies we use include:
- Session cookies: Track your activity during your visit.
- Preference cookies: Save your preferences for future visits.
- Analytics cookies: Monitor website performance and user interaction.
You can manage cookies in your browser settings or use an opt-out tool provided by your browser.
Analytics
We use Google Analytics to gather anonymized data about how users interact with our site. This helps us improve the user experience and analyze traffic. Google Analytics uses cookies to track user activity.
To opt out of Google Analytics tracking, visit: Google Analytics Opt-out.
Who We Share Your Data With
We share data with third-party services to ensure that our website and services function correctly. These third parties include:
- Payment Processors: To process transactions, we share billing and payment data with providers such as DPO, PayGate, and other payment gateways.
- Shipping Providers: For fulfilling your orders, we share necessary information (such as address and contact details) with shipping services.
- Analytics Providers: We use services like Google Analytics to understand how users interact with our website.
We do not sell or trade your personal information.
How Long We Retain Your Data
We retain personal data for varying lengths of time, depending on the nature of the data:
- Contact form submissions: Retained for 6 months.
- Analytics records: Retained for 12 months.
- Purchase records: Retained for 10 years, as required by law.
What Rights You Have Over Your Data
If you have an account on this site or have made a purchase, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold, except for data we are required to keep for administrative, legal, or security purposes.
Where Your Data is Sent
Visitor comments may be checked through an automated spam detection service. Data collected on our site may be processed and stored in locations outside the European Union, including web hosting services. We ensure that these providers meet international data protection standards, including GDPR compliance.
How We Protect Your Data
We implement various security measures to protect your personal data:
- Encryption: We use encryption to protect sensitive information transmitted online.
- Access Control: Only authorized personnel have access to your personal data.
- Regular Security Audits: We regularly audit our systems to identify and address potential vulnerabilities.
What Data Breach Procedures We Have in Place
In the event of a data breach, we have procedures in place to quickly assess the risk and notify affected users in compliance with local regulations. We will also report significant breaches to relevant authorities where required.
What Third Parties We Receive Data From
We may receive data from third parties such as payment processors, shipping companies, and analytics providers. This data is used to complete orders, track shipments, and improve our services.
What Automated Decision Making and/or Profiling We Do With User Data
We may use automated decision-making to determine marketing preferences and product recommendations based on user behavior on the website. This helps us provide a more personalized shopping experience. Users have the right to opt out of profiling by contacting us directly.
Industry Regulatory Disclosure Requirements
We comply with industry regulatory standards and adhere to privacy laws such as the General Data Protection Regulation (GDPR) for users in the European Union.
Contact Information For any privacy concerns or requests, please contact us at:
Email: support@bingecart.com
Physical Address: Lusaka, Zambia
This policy was last updated on October 16, 2024. We reserve the right to modify this privacy policy at any time, so please review it frequently.
